FREQUENTLY ASKED QUESTIONS

What is your bag policy?

NO Backpacks, large purses, or bags allowed EXCEPT for:
YES Small Clutch bags (3” x 5”)
YES YES One Gallon Clear Zip-Top bag
YES Clear backpacks with one additional pocket
YES Hydration packs with one additional pocket i.e. CamelBaks (blatter must be empty upon entry)

What Can I Bring?

ALLOWED ITEMS:
• Reusable Water Bottle or Camelbak (must be empty and searched upon entry)
• Sunscreen (non-aerosol)
• Blankets
• Baby Strollers
• Binoculars
• Earplugs
• Electronic Cigarettes/ Vapes / Juices
• Posters/Signs/Flags (no poles)
• Ponchos
• Instant Film Cameras
• Disposable/Pocket-sized cameras (no DSLRS)

What Can't I Bring?

PROHIBITED ITEMS:
• Backpacks, purses or bags (except for those permitted in bag policy)
• Bad Attitudes (Positive vibes only!)
• Weapons, items that could be used as a weapon, or harmful objects of any kind (including pocket knives, pepper spray, etc.)
• Illegal substances (including drugs and drug paraphernalia)
• Selfie sticks
• Alcohol (alcohol will be sold at the festival)
• Glass containers
• Outside food or beverages
• Bicycles, scooters, skateboards or personal motorized vehicles
• Large chains or spiked jewelry
• Fireworks or explosives of any kind
• Coolers
• Wagons, tents or umbrellas
• Chairs of any kind
• Pets
• Audio or video recording equipment
• Professional still cameras or equipment (no detachable lenses, no tripods, big zooms, or commercial use rigs)
• Drones
• Unauthorized vending/soliciting materials (promotional stickers, flyers, commodities, etc.)
• Aerosol or compressed cans containers (including sunscreen)
• Laser Pointers
• Remote Controlled Vehicles (UAS)

Magic Money / CARNIVAL FAQ

What is Magic Money?

Magic Money is an electronic credit system that allows for Astroworld fans to seamlessly enjoy the fest’s rides & carnival games. Magic Money cards are reloadable, so you can enjoy them throughout the weekend across multiple attractions. Magic Money cards are the only way to participate in the on-site rides & games - no cash or cards will be accepted by carnival vendors.

Does Magic Money work on merch, food, beverage etc?

No, Magic Money cards are only valid on carnival rides and games.

Where do I buy Magic Money?

Magic Money cards can be purchased online ahead of the festival (for a significant savings) or on-site via vending kiosks located in and around the carnival footprint.

Do I have to buy Magic Money in advance?

No, Magic Money cards will be available for purchase on site for the duration of Astroworld. However, we encourage all fans to purchase their Magic Money cards online as the presale prices represent a significant savings vs. day-of prices.

How much do the rides & games cost?:

Astroworld rides & games vary in cost from 5-10 credits

How do I reload my card or check how many credits I have left?

You can reload your card or check your card balance by visiting a MM kiosk or by using the app. If you are using the app, be sure to select “Astroworld” as your event in the drop-down menu

What happens if I have Magic Money left over at the end of the festival?

All Magic Money credits are non-refundable and will not be returned to customers after the fest. Please only add the amount of credits you plan to use.

ALL BAGS AND PERSONS WILL BE SEARCHED. ANY PROHIBITED ITEM THAT IS SURRENDERED TO SECURITY AT SEARCH POINTS WILL NOT BE RETURNED. ASTROWORLD FESTIVAL RESERVES THE RIGHT TO MAKE THE FINAL DECISION ON ALLOWED AND PROHIBITED ITEMS WITHOUT NOTICE.

Will there be medical personnel on site?

We will have medical staff on site for the entire duration of Astroworld Festival. Upon arrival, please take note of the location of our clearly-marked medical tents should you need to stop by throughout the day. If you need medical assistance, contact the nearest security official, staff member, ambassador, or medical staff, or go to one of the on-site medical tents. If you’re not sure whether it’s an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.

What about security?

Your health, safety and security are always our top priority. Astroworld Festival’s Public Safety team will continue to work closely with NRG Park, as well as our local, regional and federal law enforcement and public safety agency partners to raise our preparedness and ensure a safe, secure, and positive environment is provided for all attendees, artists, and staff.

Should you need any assistance during your time with us, please proceed to the nearest medical tent or seek nearby uniformed event staff. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.

Will I Be Searched?

To ensure the safety of our Astroworld Festival family, all vehicles, persons and property are subject to search at all times. Failure to consent to a search will result in denial of entry or ejection from the event.

Upon arrival, all patrons will undergo a full airport style search, including bag searches, magnetometers, and pat-downs. Please plan ahead for enhanced security screening by arriving early during peak hours and help do you part to expedite the entry process by reviewing our prohibited items list, packing light, and leaving your bags at home to take advantage of our express no-bag lines. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process.

Can I leave the festival and come back?

Festival re-entry will not be permitted. This means you may not enter the festival, exit the security checkpoint, and re-enter without purchasing another ticket.

What about people with disabilities?

We want to make sure that all music lovers have access to the Astroworld Festival experience. The festival grounds are wheelchair accessible and ADA bathrooms are provided. Should you have any questions, please contact [email protected]

Can I bring my kids?

All patrons must have a ticket to enter the festival.

Can I bring my pets?

Astroworld Festival has a strict no-pet policy, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds. All service animals must be registered at the entrance gates. Please note, dogs whose sole function is to provide comfort or emotional support are not considered service animals by the ADA and will not be allowed into Astroworld Festival. For more info, visit www.ada.gov.

What time does the festival start?

Festival gates open at 1PM on Friday, November 5th, 2021 and at 1PM Saturday, November 6th, 2021.

What Forms of Identification are acceptable to drink alcohol?

• State Issued Driver’s License
• Passport
• Uniformed Services ID Card
• Foreign Driver’s License
• Expired Driver’s License + State-Issued Temporary [Paper] Identification will not be required for entry through security checkpoints.

Can I bring my medications?

Yes, medications are allowed into the festival as long as they comply with the following:

No over-the-counter medication is permitted unless in unopened, factory-sealed packaging.

No vitamins or supplements of any kind are permitted.

Prescription Medication can only be brought into the festival ground with the following:
• A valid photo id (See list of acceptable forms of identification) • Medication must be in its original prescription bottle, in-date, legible, with name corresponding to photo ID • Only one type of medication per bottle (matching the description printed on bottle) • Any prescription controlled substances may only be brought in quantities reasonable for your time at the festival. Unsure if your medication is a controlled substance? Tap here to view the list

Will there be free water?

Yes, Astroworld Festival will offer multiple free water refilling stations. Check your festival map for locations. We encourage you to bring reusable water bottles or camelbacks, just be sure to have them empty upon entry. There will also be water and other non-alcoholic beverages available for purchase at the bar.

Will there be a lost and found?

INTERIOR LOST & FOUND WILL CLOSE ONE HOUR BEFORE END OF SHOW AND ALL ITEMS WILL BE MOVED TO THE EXTERIOR LOST & FOUND IN GREEN LOT NEXT TO TICKET HELP, WHICH WILL REMAIN OPEN UNTIL ONE HOUR AFTER END OF SHOW.

LOST & FOUND WILL BE OPEN ON SUNDAY FROM 10AM - 3PM IN GREEN LOT.

LEFTOVER LOCKER ITEMS WILL BE AT LOST & FOUND.

GUESTS CAN VIEW AND SUBMIT CLAIMS ON ITEMS HERE AT ANY TIME.

Who can answer a ticketing question?

Ticketing questions can be directed to support.frontgatetickets.com

What transportation and parking options are available?

Parking:
$30 (cash only)

Additional parking will be available throughout various lots at NRG Park (Blue and Orange lots -- accessed via S Loop W and Fannin St)

There will be no pre-paid parking for the event.
Rideshare / Friends & Family Pick Up & Drop Off:
There will be a designated pick up and drop off area located in the Maroon Lot. Vehicles should enter at Gate 5, of S Loop W.

Public Transportation: The Metro bus drops off along Main Street, Kirby Street, and Westridge. Plan your trip HERE.
The Metro rail drops off on the east side of NRG Park as designated on the map HERE. Patrons will be directed to Blue Lot 17, where the event entrance will be. More information about rail routes is available HERE.

Bicycle:
Bike parking will be available near the festival site at several designated locations along NRG Parkway. Patrons should bring their own lock system to secure bikes along the NRG Park rack.

Will credit cards be accepted at bars, merch and food booths?

Yes, all vendors will be equipped to accept cards.

Will there be ATMs available?

Yes, multiple ATMs locations will be available.

Is Astroworld Festival Outdoors?

Yes! This is an outdoor event.

What happens if it rains?

Astroworld Festival is a rain or shine event. That said, your safety is our top priority. Should inclimate weather which poses a risk to your health and safety force the cancellation of programing or evacuation of the festival grounds, no refunds will be issued. Texas weather can be unpredictable, so please keep an eye on the forecast, plan accordingly, and always listen for announcements from the Astroworld Festival staff and socials.

Anything else I need to know?

BY ENTERING THIS EVENT, YOU ACCEPT AND AGREE TO THE FOLLOWING:
• NO RE-ENTRY!
• ALL VEHICLES, PERSONS, AND PROPERTY ARE SUBJECT TO SEARCH AT ALL TIMES. FAILURE TO CONSENT TO SEARCH WILL RESULT IN DENIAL OF ENTRY OR EJECTION FROM EVENT
• DRUG USE OR POSSESSION IS STRICTLY PROHIBITED
• INTOXICATED PATRONS WILL BE REFUSED ENTRY / ASKED TO LEAVE
• UNDERAGE DRINKING/DELIVERY TO MINORS WILL NOT BE TOLERATED
• NO OUTSIDE ALCOHOL ALLOWED ON ANY FESTIVAL PROPERTY
• ALL CAMELBAKS/ WATER BOTTLES MUST BE EMPTY UPON ENTRY
• STROBE LIGHTS WILL BE IN USE
• NO UNAUTHORIZED VENDING/SOLICITATIONS
• NO CROWD SURFING, MOSHING, OR STAGE DIVING
• GOOD VIBES ONLY – NO BAD ATTITUDES WILL BE TOLERATED!

ASTROWORLD FESTIVAL RESERVES THE RIGHT, WITHOUT REFUND OF ANY AMOUNT PAID, TO REFUSE ADMISSION TO, OR EJECT ANY PERSONS, INCLUDING THOSE WHOSE CONDUCT IS DEEMED DISORDERLY, DISRUPTIVE, ABUSIVE OR WHO OTHERWISE FAILS TO COMPLY WITH RULES AND INSTRUCTIONS OF UNIFORMED EVENT STAFF.

SMILE. STAY HYDRATED. PACE YOURSELF. TAKE CARE OF ONE ANOTHER.

IF YOU SEE SOMETHING, SAY SOMETHING!

If you have any questions for our public safety team, you can email them at [email protected]