Lost & Found - Astroworld, 10am to 6pm Sunday 11/18
NRG Center - Directly inside the main doors
1 NRG Park, Houston, TX 77054
After 11/18, all items will be turned over to the NRG Center. You can email [email protected] with a description of your lost item and they will contact you with more information.
We will have medical staff on site for the entire duration of Astroworld Festival. Upon arrival, please take note of the location of our clearly-marked medical tents should you need to stop by throughout the weekend. If you need medical assistance, contact the nearest security official, staff member, ambassador, or medical staff, or go to one of the on-site medical tents. If you're not sure whether it's an emergency or not, assume it is and get help immediately. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.
Your health, safety and security are always our top priority. Astroworld Festival's Public Safety team will continue to work closely with NRG Park, as well as our local, regional and federal law enforcement and public safety agency partners to raise our preparedness and ensure a safe, secure, and positive environment is provided for all attendees, artists, and staff. Should you need any assistance during your time with us, please proceed to the nearest medical tent or seek nearby uniformed event staff. All of our safety and medical staff are here to help you enjoy the festival and make it home safely – no judgements.
To ensure the safety of our Astroworld Festival family, all vehicles, persons and property are subject to search at all times. Failure to consent to a search will result in denial of entry or ejected from the event. Upon arrival, all patrons will undergo to a full airport style search, including bag searches, magnetometers, and pat-downs. Please plan ahead for enhanced security screening by arriving early during peak hours and help do you part to to expedite the entry process by reviewing our prohibited items list, packing light, and leaving your bags at home to take advantage of our express no-bag lines. If you would like to be screened by security personnel of your same gender, please let security personnel know prior to the search process.
Festival re-entry will not be permitted. This means you may not enter the festival, exit the security checkpoint, and re-enter without purchasing another tickets.
We want to make sure that all music lovers have access to the Astroworld Festival experience. The festival grounds are wheelchair accessible and ADA bathrooms are provided. Should you have any questions, please contact [email protected]
Yes, keep your personal belongings secure and your phone charged by using one of our on-site lockers. We provide safe, secure and easy storage with all-day access so you can come and go to your locker at any time. When you reserve a locker online you will receive an email 24 hours before the fest containing your locker location, locker number, and lock combination so you can simply find and use your locker with unlimited access.
Reserve your personal locker HERE.
Yes. In fact children 3 1/2 feet tall and shorter are admitted FREE if accompanied by a ticket-holding adult. There will be no children under the age of 14 allowed in without the supervision of an adult.
Astroworld Festival has a strict no-pet policy, with exceptions only for service animals as specified by federal and state law. Due to large-scale service animal fraud and for the safety of our patrons, staff, and other service animals, all animals which do not meet the legal standards will not be allowed into the festival grounds. All service animals must be registered at the entrance gates. Please note, dogs whose sole function is to provide comfort or emotional support are not considered service animals by the ADA and and will not be allowed into Astroworld Festival. For more info, visit www.ada.gov.
Yes, medications are allowed into the festival as long as they comply with the following:
Prescription Medication can only be brought into the festival ground with the following:
Yes, Astroworld Festival will offer multiple free water refilling stations. Check your festival map for locations. We encourage you to bring reusable water bottles or camelbacks, just be sure to have them empty upon entry. There will also be water and other non-alcoholic beverages available for purchase at the bar.
Lost and Found will be located at the Info Booth within the festival grounds, west of the main entrance, and will be operational throughout the duration of the event. Lost and Found inquiries after the conclusion of the event can be directed to astroworldfest.com.
Ticketing questions can be directed to support.frontgatetickets.com
We'll have paid on-site opportunities similar to our other fests. This will be on our contact page. Link to application here
Yes, parking will be available at NRG Park for $20 - cash only.
Yes, all vendors will be equipped to accept cards.
Yes, multiple ATMs locations will be available.
Yes! This is an outdoor event.
Astroworld is a rain or shine event. That said, your safety is our top priority. Should inclimate weather which poses a risk to your health and safety force the cancellation of programing or evacuation of the festival grounds, no refunds will be issued. Texas weather can be unpredictable, so please keep an eye on the forecast, plan accordingly, and always listen for announcements from the Astroworld.
Please email them at [email protected]