Accessibility

Astroworld is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions please email us at [email protected]. We will do our best to assist you and address your accessibility needs.

WHEELCHAIR ACCESSIBILITY

The venue is fully navigable for people with mobility disabilities. The event is held on cement terrain. There are accessible pathways connected throughout the venue including parking, entrances, stages, vendors and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. If you need to recharge your motorized wheelchair, you may do so at the Accessibility Services center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We will not be providing wheelchair or scooter rentals.

ADA PARKING

There will be limited ADA parking for guests with disabilities onsite. ADA parking requires an event Preferred Parking or General Parking Pass and is available on a first come, first serve basis. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger. ADA Parking is located at 8825 Kirby Dr Houston, TX 77054 in the Blue Lot 16.

ADA ENTRANCE

There will be an ADA entry lane, located at the main entrance at the Blue Lot 17 next to Blue Lot 16. Disabled guests may use this lane to safely enter the venue. After using the ADA entry, please visit the Accessibility Services Center immediately after so that you can keep using the ADA entry for the following show days.

ACCESSIBILITY SERVICES CENTER

Please Note: You must stop here to get your ADA wristband credential. There will be two Accessibility Services Centers conveniently located outside near the main entrance as well as inside the venue directly across from the Planetarium near the VIP check in. At this location, you can:
- Get your ADA wristband credential
- Get your ADA questions answered
- Learn about our accessibility services

Wristband Policies
- ADA wristbands are good for the whole weekend
- DO NOT remove your wristband for the entire duration the event
- One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children)
- If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services Center to be reissued

ACCESSIBLE VIEWING AREA

There will be two accessible viewing areas made available to ADA patrons at both stages. To gain access to these areas, please visit us at the Accessibility Services Center.
- Accessible Viewing Area Policies:
- Companions may be asked to stand in the back if capacity is reached
- Patrons and companions may not smoke in these areas
- Patrons are asked to not save spots

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Pets are not allowed and will be turned away. Only legitimate service animals that are properly trained and under the proper care of their owners will be provided with the appropriate credentials and allowed within the event footprint.
The following guidelines must be followed:
- All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
- Service animals must be housebroken and should use the service animal relief area
- Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
- All animals should have legally required vaccinations.

EFFECTIVE COMMUNICATION REQUESTS

If you would like to request any of the following services:
- ASL interpretation for any performance
- Closed Captioning
- Braille/Large Font Print
- Guided Tours
- Other forms of Effective Communication
- Requests for these services must be emailed to us at least 21 days prior to the event to allow for sufficient preparation. To submit a request, please email us at [email protected].

ADDITIONAL SERVICES

ATMs & Concessions: All ATMs and concessions are fully accessible and located throughout the venue. If assistance is required, please confer with an event staff member.

First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app. Professional medical staff can help you with your medical needs at these locations.

Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at [email protected] for further assistance.

COMMENTS, QUESTIONS & SUGGESTIONS

Astroworld will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at [email protected] for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Astroworld!